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Comprometido com o Tratamento

Ao nos referir a alguém, usualmente usamos a palavra comprometido com o significado de empenhado em algo, que está envolvido seriamente com alguma coisa ou alguém. Assim, Fulano está comprometido com os resultados do novo projeto assumido por seu departamento, ou; Sicrano está comprometido (devido ao casamento) agora e já não frequenta mais as baladas. Existe, porém, um outro significado que é estar preso por obrigação. Beltrano está comprometido com um financiamento e agora, em crise, corre sério risco de perder seu carro.

O ideal seria que todos, ou ao menos a maioria de nossos pacientes, fossem comprometidos com o tratamento. Se fosse assim teríamos mais consultas de prevenção e menos de tratamento, mais cuidar de saúde e menos de doença, isso porque empenhados e engajados. Teríamos também menos faltas e atrasos às consultas, menos cancelamentos, menos inadimplência ou demora nos pagamentos, porque presos por obrigação a um acordo.

O que é um paciente comprometido com o tratamento, então?

Ao receber um paciente, obter um diagnóstico e fazer um plano de tratamento estamos apenas iniciando o relacionamento. Devemos lançar mão da boa comunicação para esclarecer sobre os eventuais problemas e sobre a importância do tratamento e fazer a educação orientada para a promoção de saúde e prevenção. No entanto, uma resposta que indique “ok, entendi que tenho um problema e preciso fazer tratamento” não significa que seu paciente está comprometido. Antes ele precisa agendar as próximas consultas para realizar o tratamento. E, mais importante, precisa comparecer às consultas. Mas, mesmo assim, ele ainda não está comprometido. Ele tem que saber quanto o tratamento vai custar, como pode ser custeado (particular ou convênio), quais as facilidades de pagamento, quais os custos em caso de faltas não justificadas e precisa concordar formalmente com esses fatores e iniciar os pagamentos.

Agora sim o paciente está comprometido. Está comprometido, no sentido de envolvido seriamente ou engajado, porque recebeu a informação correta sobre sua saúde bucal e sobre a importância do tratamento e porque recebeu orientação adequada sobre métodos preventivos e de promoção de saúde. E, está comprometido, por estar preso por obrigação, porque assumiu formalmente seus compromissos financeiros com o profissional.

Nesse momento as duas partes, profissional e paciente, estão comprometidos com o tratamento. Ambos têm interesses em comum. Os dois querem chegar ao melhor final possível. É uma situação ganha-ganha onde todos recebem sua quota de benefícios frente aos seus interesses.

Em tempo:

Profissional,

Lembre-se que não é só o paciente que tem obrigações. Ele merece e tem o direito de ser bem recebido, de estar em um ambiente agradável, de ser tratado com educação, de ser atendido pontualmente e, claro, de receber um tratamento tecnicamente adequado.

Paciente,

Não falte sem avisar com antecedência, não atrase para as consultas, não dificulte para que o profissional receba sua remuneração. Lembre-se que seu dentista está realizando intervenções em seu organismo. Você não gostaria de ser atendido por um profissional desmotivado ou aborrecido com você. Gostaria?

Lets’s TAD.

Published in ADM

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